Customer Experience and Infrastructure Analyst (Taicang)

Job Role Responsibilities

DESCRIPTION:

Customer Experience and Infrastructure Analyst will be involved with transforming IT for business customers to enable them to win in the markets they compete. This includes interfacing with local and global IT service partners and Customer Experience regional teams (Americas, EAME, AP) to support the effective delivery of technical solutions, process improvements and seamless support to power our businesses. Experiencing a breadth of opportunities and skills (infrastructure, applications, business analysis and process engineering), working closely with business customers (Upstream, Downstream, Chemical and Corporate) to understand their needs and aimed at delivering increased business value through innovation and advanced technology while sustaining reliability, security and controls, and cost effectiveness.

JOB RESPONSIBILITIES:

• Develop customer relationships (communications, affiliate services, JV interface) with company internal users.
• Provide customer front end support (computer break-fix, mobility, solution center, printing, audio & visual)
• Provide back end Infrastructure support (data and voice network, server, storage, facilities), hands-on experience is a plus.
• Productivity solutions and consulting
• User Education and Training
• Project integration and execution
• Service integration (global/regional initiatives)
• Incident, problem and change management
• Vendor and procurement management
• Operation reliability (BCP, Disaster Recovery, legal compliance, security and control, Data Privacy)
• Stay abreast of technology
• Ensure compliance with ExxonMobil security and control standards, and carry out control plans as required

QUALIFICATIONS, SKILLS AND ATTRIBUTES :

• Bachelor’s degree or above in Computer Science, Information Systems or equivalent.
• 1 - 7 years experiences in IT.
• Open minded, eager to learn, willing to grow with the company and mobile
• Customer oriented, ability to understand and anticipate business needs, strong sense of ownership to deliver.
• Wiling to develop in-depth skills and collaborate across disciplines
• Enjoy working in an agile, diverse and global organization.
• Excellent communication and interpersonal, analytical and problem solving skills.
• Fluent in both oral and written English.
• Knowledge of operating systems and network technology is a plus.