CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 47th
on the Fortune Global 500.
Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way
toward success for every striver. We are now inviting high caliber professional to join us.
In this position, you will:
- Help solicit opinions from team players on customer feedback analysis
- Study, classify customer feedback and generalize issues for continuous service improvement
- Review current business operation, evaluate and streamline the workflow and procedures
- Maintain and periodically review on system selection and requirement for effective and efficient feedback collection
- Able to conduct research on identified issues to explore the in depth customer behaviour and expectation
- Support and execute team project and workflow streamline to improve work performances
- Assist superior on ad hoc tasks including complaint analysis and report compilation
To be successful in this position, you should meet the following requirements:
- Higher Diploma or tertiary education in business or statistics related disciplines
- At least 3-5 years of relevant working experience as analyst / researcher in academic or business fields
- Strong in analytical and communication skills
- Sound PC knowledge (e.g. Word, Excel, Access, research tools etc)
- Knowledge of OLAP tools like SAS, COGNOS is preferable
- Proficiency in English, Chinese and Putonghua is a must
When you work:
- 5 days work
- 8 hours per day
What you enjoy:
- Double pay
- Discretionary bonus
- Life insurance
- Medical insurance
- Birthday gift
- Marriage leave
- Birthday leave
- Compassionate leave
- Staff discount
We offer attractive remuneration and career development for the position.
Interested parties please send your full resume with current & expected salary by clicking .
All personal data provided will be used for consideration of your job application only.
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