#### Position Description:


Customer Fulfillment Representative owns the communication with Consumer
accounts and is responsible for all Order management aspects.
This person will maintain regular contact via Phone and E-mail, and ensure a
high level of customer satisfaction and repeat business.

Main responsibilities include:

• Proactively managing customer relationship and solving all the customer open
queries - like estimated arrival date, supply issues, critical orders,
escalation etc.
• Management of E2E process - from Order receipt to Delivery
• Proactively managing order quality issues in order to achieve targets
defined by management and ensure all necessary actions and escalations are in
place.
• Proactively manage Backlog to ensure orders are fulfilled on time and within
SLA.
• Ensures all necessary actions are in place to meet Serviceability KPIs
• Respond to all requests in a timely fashion ensuring that any
external/internal communications are on professional level.
• Take ownership of accounts assigned, deliver excellent customer service,
build relationship with the sales and customers
• Out of boxing thinking, look for gaps in the processes and possible
improvements, focus on innovative ideas
• Focus on lessons learned and provide recovery proposals
• Become Lenovo Ambassador for consumer business in France

#### Position Requirements:


• Degree or equivalent business experience
• Customer Service experience in multinational environment is a plus
• PC literate, with ability to work with various software packages (e.g. MS
Office, SAP knowledge is an advantage)
• English (oral and written) necessary
• French (oral and written) necessary
• Positive attitude, strong customer care skills
• Confident communicator
• Good time and task management
• Good team player
• Ability to learn and adapt
• Ability for analytical thinking
• Ability to work in stress

Base gross monthly salary from minimum 1150 EUR and above, depending on
experience + variable part 12% of your annual earnings

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.