About us           

In Core Business Franchise we are responsible for the IKEA strategic framework and keeping it together through an IKEA Concept which is updated, relevant, implemented and followed-up together with all IKEA trademark users.

IKEA Retail Experience has the assignment to secure a successful, consistent, and relevant IKEA experience across all customer meeting points that are developed together with Core Business Range & Supply and all IKEA franchisees in order to create a common and unique IKEA way to engage our customers and offer them relevant services.

About the role

As the Customer Fulfilment Specialist for IKEA Retail Experience you will: 

•        Enable effective and efficient business operations at low cost through providing methods and tools supporting a smooth Customer Meeting Points fulfilment process and an excellent customer experience.

•        Act as a content expert for the Customer Fulfilment component in all customer meeting points across IKEA ensuring a smooth and well-functioning fulfilment operation in the customer meeting.

•        Identify and collect relevant trends, insights and learnings for Customer Fulfilment in meeting points.

•        Design and support the development of new solutions that enable the many people to access a more sustainable life supporting IKEA to become more circular.

•        As content expert secure and develop required competences and capabilities through the creation of a global Learning offer/ solution, enabling IKEA people and partners to create great customer value and experience.

About you

First of all you have a “can do” attitude and make things happen!                                                                                                                              

Then we can see that you have recent Customer and Store Fulfilment experience in working in an omni-channel environment in different logistic units or parts of value chain having in depth and extensive experience from goods flow and customer flow processes.

We see it as a prerequisite that you have worked in different retail markets and have experience from leading people directly or via Global projects.

Furthermore we see that you have;

Good understanding of how global trends and developments can impact IKEA (main areas: retail, consumer behaviour, digital technology, economy, sustainability, life at home, design, media and communication)

Ability to build trustful and sustainable relationships with stakeholders, business partners and franchisees and

You have the capability to build a knowledge sharing network to enable constant learning in the total IKEA system and experience in leading assignments through modern processes and methodologies

 And it goes without saying that you lead through the IKEA culture and values.

So if: you have a personality who thrives in an environment in which most things are under development;

you have the ability to look at things in a new way and the drive to test and improve our ways of working across IKEA;

you get energy from working together with people from IKEA’s entire value chain and create sustainable relationships;

Then…

Inter IKEA Systems offers an exciting work environment in a global marketplace with exceptional opportunities to grow and develop together with us. You will be part of a flexible, values-driven and open organisation and get the opportunity to work with a fantastic brand! This is a full time position (40 hours per week). The role is based in Delft in the Netherlands and you will report to the Customer Meeting Point Fulfilment Manager.

Please send your application – CV and letter of motivation – in English by 15 March 2020. We really want to get to know you, so make sure you tell us why you want to come and work with us and why you would be a good fit for this role