Main Duties:

Ensure deliver-to-promise and pay-to in order-to-cash with OFO in BGI-opco’s (Contract & Order, label registration creation SLA)

？ Monitor, problem-solve in complaint handling (speed, quality of response chasing, details refer to SLA, information gathering and result chasing)

？ Contribute to account plans with sales managers

？ Assist with basic customer enquiries (sampling, product information, etc)

？ Assist with Business Intelligence projects

？ Prepare formal quotations to customers

？ Joint visit to customer, process introduction, other doc preparation from CMO.

？ Assist in monthly forecasting process with customers, sales managers and demand management, while responsibility of Key-in APO pass to sales managers

？ Attending demand reviews to be fully aware of forecast details (Key-in APO should be done by SM)

？ Communicate with OpCo for stock availability

？ Contract document management (e.g. filing)

？ Responsible for all communication about payment status of customers with internal stakeholders, while SM is accountable for overdue payment

？ Assisting in MBR input sheet about complaints, MUM end responsible for overall MBR (input)

SRM System follow-up, if required by customer

？ IT-skills: Windows, Word, Excel, Power Point.

？ Good English language skills (written, spoken, read)

？ Pragmatically strong

？ Precise, eye for detail

？ Talent for organisation

？ Service-minded

？ Commercial

？ Creative, solution-driven

？ Team spirit

？ Proactive and persistent

？ Flexible

？ Deal with pressure

上班地址：LG双子座大厦