Customer Onboarding Specialist (Thai + Mandarin)
EcoVadis Hong Kong LimitedTaikoo shingUpdate time: August 7,2020
Job Description
- Engage with customers via phone, email, webinars, etc to assist in the customer onboarding process and increase response rates for our customer base.
- Identify & target “at risk” customers (i.e limited activity, communication issues, etc) and take appropriate steps to engage them to understand their situation & drive action
- Develop a comprehensive understanding of your customers. This includes key industries, business challenges, and objectives to appropriately communicate EcoVadis product capabilities and associated business benefits to address their needs throughout the onboarding process
- Understanding and communicating industry best practices and the evolution of EcoVadis product and platform functionality,methodology, and administrative services integral to the customer's success
- Identifying risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.
- Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis BU’s to bridge gaps that may exist between customer expectations & participation
- Additional responsibilities related to the function may be required
Get email alerts for the latest"Customer Onboarding Specialist (Thai + Mandarin) jobs in Taikoo shing"