A rapidly growing business service EC platform providing integrated traveling online service for end customers all the world.

職務說明

* Lead Goup's multilingual customer contact center operations in the country * Work with customer experience management team to strategize and align customer service positioning and develop metrics and mechanism to continuously enhance service standards * Develop and implement operational procedures and training programs in view of fast-expanding product portfolio covering multiple continents and travel categories such as attractions, transportation, and tours. * Build and improve mechanisms such as service level standards, compensation policies, quality assurance and metrics measuring customer satisfaction and manpower efficiency * Lead strategic projects such as IT infrastructure setup and outsourcing

理想的應徵者

* Experience of managing a large, multicultural operations team * Excellent interpersonal communication skills * Bilingual fluency in English and Chinese * Eager to work in small team and fast-paced environment * A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required * Globally-minded and comfortable working with people from different cultural background and in different time zones

福利待遇

* Global scope and promising future career progression * Dynamic culture and various welfare, team-building

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