The Customer Operations Excellence team is responsible for ensuring that Century’s operational performance meets and exceeds our commercial agreements with our customers. This team is a critical component of our customer strategy in Asia.

Representing our operations across all origins, this team interfaces with both internal and external stakeholders to: evaluate viability of proposed service-level agreements, ensure operational execution according to commitments, and identify gaps or necessary corrective actions as needed. As a member of this team, the Customer Operations Analyst will regularly interface with internal stakeholders, and sometimes with customer contacts, to support that customer-specific operational targets are well understood and met across all origins for their assigned account(s).

Main job responsibilities include:

• Support Customer Operations Excellence team to handle customer-specific operational queries across all origins from external and internal parties.
• Fully understand customer-specific SOPs and all requirements. Work with internal stakeholders to help ensure the SOP is well executed across all Asia origins according to customer requirements.
• Familiar with internal operational system and support on operations as well as function testing in system for Customer Operations Excellence team.
• Leverage a set of pre-defined tools, or support in creating new tools to track and monitor operational performance and identify gaps in service or leading indicators that could impact service.
• Conduct basic operational data analysis and verification when needed, to ensure data accuracy and integrity for the reports shared with customers and internal teams for visibility / actions.
• Support Customer Operations Manager to work with origins on creating CAPs, and track executions.
• Proactively identify operational process improvements that could be mutually beneficial to CDS and our customers.
• Report into and support Manager – Customer Operations Excellence in the ongoing design and evaluation of tools to facilitate efficient customer operations management.

Requirements:

• University graduate with Associate Degree or above
• 2+ years of working experience in supply chain, logistics, or operations, knowledge in freight forwarding and buyer consolidations business is preferred
• Experience on sizable key accounts or exposure to programs / projects is preferred
• Ability to embrace and adapt to changes with a positive and proactive attitude, willing to learn and take challenges; Process-driven individual with proven ability in operational execution
• Excellent interpersonal and globally adaptable communication skills
• Good language skills, intermediate level or above in written and spoken English
• Excellent systems skills including Microsoft Office, SQL knowledge an asset

上班地址：建设路2020号南方证券大厦A座13楼