Position Description: • Responsible to support Lenovo customers (Large Enterprise Direct, Mid- Market, Small/Medium Business, Business Partner, Consumer) • Manage order creation process and responsible to fix orders and ensure place them according our SLA. • Comply with business control process to be audit compliant • CSAT cases. Ability to solve customer inquiries, investigate and follow cases in detail until bring a solution to satisfy our customers needs. • Accurate documentation of all customer interactions and follow up • Backlog Management, pulling of and analyzing reports #### Position Requirements: • Customer Service skills • Ownership and willingness to help customers • Proactive manage of solutions and alternatives to resolve situations • Proficient English language with solid verbal and written communication skills • Manage Microsoft Office programs, especially Excel •  SAP Knowledge is a PLUS •  Must be self driven and can work independently while focused on delivering set objectives •  Must have ability to work in a fast paced environment and multi-task quickly and efficiently •  Prior experience in a Global Company is a plus •  Preference given to candidates with Bachelors degree We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.