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The Customer Policy Services Manager is responsible in ensuring that processing of policy change requests are efficiently managed. Policy change processes should be properly established for the different types of customer transactions, such as updating of policy information, fund switch / allocation and reinstatements, to include loan assignments and financial changes. Oversees overall policy change processing with view to providing high quality service across all requested transactions.

ROLES/RESPONSIBILITIES

• Primarily takes care of processing of all policy change requests in a timely and judicious manner, ensuring continuous, timely and effective processing of policy requests.
• Plans, schedules, supervises and controls work operations within the Customer Policy Services Team.
• Approves cases within the approved limits of authorities.
• Participates in analysis and recommendations of cases referred to the Executive in charge.
• Resolve customer complaints, offer viable courses of action and/or recommend handling of exceptional cases for management approval.
• Work with Customer Experience and Customer Strategy Teams regarding process improvements and execution.
• Plans and recommends administrative and operational changes to further improve processing and servicing and to maximize manpower utilization. 
• Evaluates job performance of employees for probationary and/or regular appointments and for performance management purposes.
• Performs other responsibilities and duties periodically assigned by superior in order to meet operational and/or other requirements.

MINIMUM JOB REQUIRMENTS

• Education – College graduate with Bachelors Degree
• Experience – With 3 - 5 years or more of experience in Insurance Operations and with technical knowledge on actual analysis of cases.  Working knowledge on the various systems of the Company, basic understanding of product features, and should be able to apply this knowledge in policy request management.  
• Certifications/licenses – Preferably taken basic LOMA courses (1 and 2)
• Special skills -   Computer skills (MS Office, MS Outlook)

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.