Req ID: 59269 
Region: Asia 
Country: China 
State/Province: Shanghai 
City:  Shanghai 

Detailed Description:
Advanced expertise in one or more areas of specialization; applies expertise cross-functionally. Work is guided by broad site objectives & corporate policy. Incumbents oversee very complex, or multiple complex projects, including cross-functional projects where a high degree of judgment & independence are required in developing solutions & resolving unusual problem situations. Incumbents have decision-making authority & autonomy to deliver on goals of department/function, as applicable. Influences others cross-functionally to ensure department or functional goals met, & resolves conflicts in an effective manner. Erroneous decisions or failure to achieve goals results in critical delay in BU schedules &/or operation. May lead a regional functional area or project team with significant impact on company results, or may be an expert in their field, providing ideas, opinions & advice to others. Acts independently to determine new methods & procedures. Builds cross-functional relationships where persuasive skills, negotiation skills, & considerable tact are required to gain support. Interfaces with senior mgrs on issues related to the area of expertise. Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization. May represent the organization in public speaking venues &/or community events.
Performs tasks such as, but not limited to, the following:
Mgrs programs to achieve planned revenue & profits for large & complex customer accounts. Supports account planning, strategy development & sales. Works with sales, business development, finance & customer to understand customer needs & develop proposals to meet those needs & helps develop long-term agreements on processes, charges, etc. Plays a key role in developing account sales strategies, & in this capacity, works directly with sales & marketing to implement with the customer. Participates in contract negotiations & helps develop long-term agreements on processes, charges, etc. Works as a member of & leads cross-functional teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time & that projects/programs are on schedule. Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs. Manages current & planned programs to achieve planned revenue. Develops plans to meet commitments & schedules for customers. Develops action plans to correct out-of-plan conditions. Manages customer account profitability. Provides forecasting & planning & monitoring of efficiency & execution of account strategies. Participates heavily in the pricing/bid preparation process & contract development & mgt. Works with cost engineering, finance & SCM staff to coordinate efforts to analyze costs & price variances. Monitors the impact on inventory of order changes & establishes procedures & charges to the customers. Communicates frequently with customers to help ensure satisfaction with the company & the products. Solicits performance feedback & communicates information to internal teams and departments. Prepares, distributes & analyzes customer surveys & self-assessments. Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. Provides performance reporting & analysis for monthly Operations Reviews & quarterly Customer Performance Reviews. Collects information pertaining to inventory, revenue forecasting, expenses, financial profitability & customer satisfaction. Analyzes performance relat

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) is a US$5.6 billion global leader in the delivery of end-to-end product lifecycle solutions. Our customers trust us to deliver the most advanced design, engineering and manufacturing expertise for their highly sophisticated and complex products. From advanced medical devices, to highly engineered aviation systems, to next-generation hardware solutions for the Cloud, at Celestica we manage the complexity for our customers and set the bar for quality and reliability in their markets. Our customer portfolio includes leaders in the enterprise computing, communications, aerospace and defense, industrial, smart energy, healthtech and semiconductor markets. Headquartered in Toronto, our global network spans 13 countries with 26,000 employees throughout the Americas, Europe and Asia.