Position Description: We are Lenovo! Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field. We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world. We are dedicated to fostering an environment that encourages entrepreneurism and ownership a workplace where your talents can be challenged, and your efforts recognized and rewarded. We’re the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you’re a part of, joining us you can create real impact. Come & join our international team. In this role, you will manage relationship in between Lenovo and our Global account customers. You will acts as the single point of contact for execution globally on your assigned accounts and you will play the critical role in our customer centric approach. Responsibilities: • Utilize all of the company’s resources to resolve customer operational issues and projects • Develop action plan that will provide a satisfactory outcome for the customer • Identify, analyze, and interpret trends/patterns in complex data sets • Assist in the development of new processes and procedures that will enhance customer experience • Provide cost effective solutions to customers' issues within the company guidelines that will satisfy the customer to Lenovo's high standards. • Monthly catalog execution, reporting of fulfillment execution and critical issue management • preparing of QBR decks and active participation on face to face customer meetings • Actively cooperate with Lenovo account teams like Global account manager, Inside Sales rep and all other various functions within Lenovo • Locate and define new process improvement opportunities #### Position Requirements: • Previous customer facing background with global/international customer • Strong communication skills (presenting face to face & over the phone, taking requirements, data tracking, having discussions with people abroad) • Very good organizational skills, including prioritization, time-management and multi-tasking • Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy • Project management skills to develop action plan, define owners and time line and track progress through final resolution • Flexibility - to manage time zone challenges of leading global teams. • MS Office skills – Excel, PowerPoint • English - proficient, other language is an advantage What we offer: • The opportunity to manage directly the global customer relationship • The opportunity to grow within a complex role with end-to-end responsibility • We encourage you to bring your own ideas and solutions Base gross monthly salary from minimum 2100 EUR and above, depending on experience + variable part 12% of your annual earnings We are looking forward to discussing this position with you soon! Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.