Designs, implements and maintains quality assurance protocols and methods for processing materials into partially finished or finished products. Responsible
for planning, implementing and managing compliance of manufacturing and production processes with internal and external safety, quality and regulatory standards requirements for worldwide distribution. Designs methods and procedures for inspecting, testing and evaluating the precision and accuracy of production processes, production equipment and finished products. Performs analysis of reports and production data to identify trends and recommend updates or changes to quality standards and procedures when necessary. May assure compliance to in-house and/or external specifications and standards (i.e. GLP, GMP, ISO, Six Sigma). Survey Tip: If primary responsibility is debugging software products through the use of systematic tests to develop, apply and maintain quality standards for company products, match to Software QA Engineer (5181-5186). If primary responsibility is implementation of established protocols and procedures, match to QC Engineer (4551-4556). If primary responsibility is to perform or confirm production and quality control audits, match to QA Auditor (4641-4645). If primary responsibility is to design, develop and implement cost-effective methods of testing and troubleshooting systems and equipment, match to Test Engineer (4721-4726). For the Medical Devices Industry, may specialize in the function specifically as it applies to BLAs (biological licensing agreements).

Cabot Microelectronics Corporation (CMC) is searching for a Customer Quality Engineer to join the team in Taiwan. The Customer Quality Engineer must provide product quality support by interfacing with customers and the global account teams to understand and fulfill customer expectations in support of our Pads product line and rapidly growing global Pad business. The successful candidate will need to have Quality and CMP applications experience, good communication skills, the ability to work effectively with global cross-functional teams and be innovative and aggressive in their approach to problem solving.

The key responsibilities of the Customer Quality Engineer are:

Drive Customer Quality Communication and Satisfaction

• Drive improvement in Customer Scorecards, develop plans to improve customer satisfaction and relationships.
• Proactively develop plans with Account Teams to promote Quality, Operations, Process, and product improvements for customers.
• Understand business team functional strategic plans and initiatives to drive quality communications to the customers.
• Derive and own the voice of the customer regarding product, Process, and Quality systems and drive customer-desired improvements into CMC.

Respond to Customer Issues Regarding Product Quality and Quality Systems

• Lead investigation and resolution of product and non-product complaints in speedy manner and be accountable for customer quality report management.
• Provide customer communication for complaints.
• Complete corrective action reports for customer complaints.
• Serve as primary point of contact for Quality-related issues from customers.
• Support Account Teams to follow up Quality-related Process/ Product Change Notification.
• Lead assigned customer site visits and customer on-site audits.
• Complete customer control/ notification limit reviews.
• Complete customer specification reviews and provide recommendations with Account Teams.
• Provide data reviews with customers.

Customize and communicate change notifications to customers.