Key Responsibilities

• Demonstrates in-depth knowledge and experience of Quality tools and methods and Training for FSO to meet their quality goals
  Uses best practices and knowledge of internal or external business issues to improve customer quality to internal/external customers
  Solves complex problems; takes a new perspective using existing solutions
  Works independently, receives minimal guidance
  Acts as a resource for colleagues with less experience
• Work with the field service focal person and the customer to fully understand the issue
  Assume as primary focal responsible for driving corrective action and proactively resolving issues
• Facilitate monthly/quarterly reviews with the customer quality team and GM of the Field Service Organization to review the performance of key factors that drive the success/failure of Key Performance Indicators
  Gather solutions, such as the Supplier Corrective Action Requirement (SCAR), to fill gaps in performance
  Capture the voice of external customers by working with the GM of the Account Team to develop KPIs and metrics/measurement standards
  Work with the customer and a cross-functional team to measure ourselves against those KPIs on a scheduled basis
  Perform/manage Continuous Improvement Process (CIP) projects
• Drive issue resolution using quality tools (Trackwise, Advanced Problem Solving (APS), and statistical analysis tools)
  Work closely with Customer Engineers (CEs) and cross functional teams to identify root cause and establish corrective actions
  Drive and influence closure based on findings from the FA report
• Work with internal teams to prepare for QMS reviews
  Maintain quality processes as necessary to comply with QMS requirements
  Document the variations of the global QMS as required to meet country-specific needs
  Prepare the local groups for the ISO certification audit
  Conduct ISO pre-audits independently
• Proficieny in APS methodolgy
  Define and implement corrective actions indendently
  Identify the systems, processes, practices and procedures that need to be modified to prevent recurrence of this and all similar problems
• Determine Systamatic High Volume problem to help improve field Quality in products 

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

•  Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
   

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus
• guidelines and policies

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Travel:

Yes, 25% of the Time

Relocation Eligible:

No

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.