Key Responsibilities

• Fully demonstrates in-depth knowledge and experience by leading discussion on training program improvement and effectiveness
  Able to customize and tailor training content and approach to different audiences
  Assigned as a resource for colleagues with less experience to coach others on matching appropriate training modes.
  Works independently, receives guidance in only moderately complex situations.
• Lead initiatives to incorporate lessons learned from previous customer escalation actions
  Coach others on how to perform corrective action activities
  Take full ownership of the issue and its resolution Lead conversations with the customer about issue resolution
  Proactively communicate issue and resolution status to the customer
• Support and advise others in their efforts to develop and measure KPIs
  Coach junior team members to facilitate quality reviews with the Field Service Organization and the Account Team
• Help others drive closure on field issues
  Coach others on how to prevent escalations
  Leverage experience to drive closure on complex field issues
  Escalate unusual findings that could have an impact on other areas
• Lead QMS review
  Coach others on how to manage QMS reviews and ISO audits
  Influence others when QMS variations are requested
• Lead the 8D/APS process for solving complex quality issues
  Use APS skills extensively; regularly share lessons learned with cross-functional groups
  Lead the AMAT team that participates in the customer audit
  Proactively identify potential problem areas in advance of the audit
  Coach others on which technology to use to execute the audit
• Take a part of the tecnichal Triage activity for grouping High Volume Problem
  Verification of problem solving solution in the field ould have an impact on other areas

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field 

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity 

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Travel:

Yes, 50% of the Time

Relocation Eligible:

No

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.