The Customer Quality Leader has a critical role within the organization. In their position, they are one of the 1st direct interfaces with the customer. The CQL will oversee and/or perform quality activities for a customer(s), a process/cell or work unit, commodity or set of suppliers. Their work directly impacts customer satisfaction, product quality and Cost of Poor Quality. Depending on their role the CQL will have direct & frequent customer contact, supplier contact and/or internal cross-functional impact.

Description

• Lead customer satisfaction for specific customer (s) driving corrective action and continual improvement.

• Communicates all customer specific requirements to the different functions within Garrett, be the face of Garrett with the customer.

• Successfully interface with the customer’s Supplier Quality Engineer and others concerned within Garrett quality. Must have experience and competency to work on a peer level with customer personnel. Responds quickly and effectively to customer issues and requests.

• Track & report key customer quality metrics (e.g. PPM, 8D/CAR response, 12MIS r/1000, warranty cost) keeping internal data aligned with the customer’s view.

• The CQL must use all the available tools, FORMs, templates within the QMS to drive and track improvements.

• Responsible to achieve factory quality metrics for end items, Interco and overall.

• Assures that all customers required quality documentation is completed and stored in applicable systems for retrieval and audit as needed.

• Oversee and validate prototype quality planning per customer/engineering requirement.

• Oversee and validate 8D/CAR effectiveness which was driven by plant quality (CQI/CQC) and field service (FIR). Drive permanent corrective action in terms of design change, components development.

• Responsible for launch quality assurance, risk assessment of technical proposal, joint review of design review, Pre-ERR, ERR and risk letter. Support product assurance and engineering for launch issue resolution (LIR).

• In conjunction with NPI Engineer and Program Manager, the CQL is responsible from central Quality side for the pilot runs of new launches, assuring that proper controls are in place and secure plant quality team receive lessons learn and customer special requirement.

• Support PEP phase 3-6 projects. Responsible for validate customer and internally required quality deliverables such as, PPAP, ECN, etc.

• Leading critical customer audit with the support from global quality system team. Connect with sister plant to get best practice and quality standard.

• Supports customer field returns review and warranty analysis activities. Ensures reviews are performed on a timely basis, with proper rigor, and that resultant data and information is entered into relevant systems and communicated.

• Communicate, document and assure that all customer specific requirements, critical information, incidents and risks that concern their customer with the objective of achieving customer satisfaction with Garrett quality organization. ETE quality database maintain and update.

• The critical metrics for the CQL are as follows

• Overall PPM (External & InterCo), Customer PPM

• Customer Incidents (External and InterCo), Customer Concerns (External and InterCo)

• PPAP & Audit Performance (External and InterCo)

• LIR & FIR On-time Closure Rate

Qualifications

• University education majored in mechanical engineering or industrial engineering

• 5 - 8 years relevant working experience as a Customer Quality Engineer working with large OEM’s preferable

• Experience in manufacturing processes with emphasis on process design and process validation

• Experience in process improvement, statistical techniques for process improvement, development of PFMEA's, Control Plans, Gage Plans

• Excellent knowledge of APQP/PPAP/FMEA/SPC/MSA

• Validation Studies, Corrective Action and Mistake Proofing

• Good understanding of GD&T and reading of engineering drawings

• Experience in assembly and machining processes with focus on process control and elimination of defects

• Experience in Lean Manufacturing and application for reduction of defects and waste - ability to proactively work with manufacturing engineering to improve processes, maintain stability with focus on zero defects to our customers and reduction of waste and scrap internally

• Experience in Quality Systems TS16949 preferable
  

Skills

• Assertive in representing customer internally and GARRETT externally.

• Willing and confident to make commitments.

• Good English skill in reading and writing, good English speaking is preferable.

• Good computer operating skill in MS Office environment.

• Green belt certificate.

• Responsive and responsible to deliver on commitments.

• Strong communicator, externally and internally.

• Well organized to manage multiple competing priorities in parallel.

• Motivates and influences others without direct authority.

上班地址：牛顿路8号