The customer service officer is a key person in ensuring professional customer service to ECCO’s customers.

• Ensuring proper support and service to all the ECCO dealers

• Ensuring a close and continual dialogue with all dealers

• Ensuring that all relevant information is provided to the markets

• Ensuring that the relevant department at ECCO SH is informed about any deviations as well as key activities from customer side

Order Management:

• Release orders into SAP system and check orders after conferences, issue order confirmation and edit orders based on demand from sales or dealers

• Follow up Main order delivery information from HQ, Minimize order cancellation and delay

• Delivery of repeat order and A&A order on time

• Work together with logistics to fulfil the delivery plan by week and by month level

Finance:

• Follow up on dealers’ payment plan, weekly update dealers payment information for overdue

• Implement credit policy, apply credit limit for dealers

Handling Dealer/Consumer Complaint

• Handling quality problem from dealers

• Communicate and coordinate between dealers and consumer when receiving consumer complaint

• Consolidate customer/consumer claim information accurately and timely

Report

• Collect dealer’s weekly/monthly report

• Consolidate report as requested timely and accurately

Others

• Ensure that feedback of inquiry or complaint from customers is done in 24 hours

• Support local area sales in ways where they need information about

• Assist to arrange all major activities/ workshop/meeting.

Position Requirements：

• college degree
• At least 3 years customer service experience
• Basic English, can use English version office software
• Able to work independently with strong self-initiative, good sense of service
• Good command of English and Chinese in both speaking and writing
• Good analytical and problem solving skills
• Basic functions of SAP & Business warehouse
• Proficient with MS Excel

上班地址：上海市银城中路8号