We are looking for someone who loves to deliver premium customer experience, is dependable, will arrive on time for their shift and adhere to their daily schedule. If this is you, read more about this position. 

As one of the 26 worldwide subsidiaries of the Financial Services Division of BMW AG. Our momentum is moving at such a rapid pace that we continually exceed average international growth rates and we constantly create new opportunities for our employees worldwide. Be a part of our exciting growth by expressing an interest in our Customer Relations Specialist position located at our Hilliard, Ohio office.  

As a Customer Relations Specialist, you are responsible for providing inbound customer service for US customers through direct contact with drivers, potential customers, and BMW employees.  You are responsible for accurately capturing customer interactions in customer relationship management system. In addition, you are responsible for adhering to call quality standards to help diffuse difficult situations and drive customer satisfaction.

As a Specialist you are also responsible for identifying and escalating customer issues to the appropriate team for resolution.  As well as responsible for adhering to company, department, section, and personal scorecard standards and values to ensure Customer Relations is positioned to provide a premium customer experience. Part of your role is to remain knowledgeable about all BMW, MINI and Motorrad products, policies, and procedures, customer satisfaction and legal elements involved in customer matters. You will escalate to management any potential difficulties in terms of product and safety.

As a Customer Relations Specialist your shifts will vary between the hours of 9AM - 9PM on Monday - Thursday and 9AM - 6PM on Friday. Some evenings through the week will be required. During the initial training period, you will be onsite with your colleagues and trainer.  

Please note, this position is not remote and relocation assistance is not available. 

Join the BMW Financial Services team and enjoy a high-performance benefits package which includes:

Company paid medical, dental and vision insurance 

Retirement Income Account (RIA)
Employee car program
401(k) savings plan

Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values include such things as, Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

What are you waiting for? Put yourself in the driver's seat of your career and apply for our Customer Relations Specialist today!