Job Description:

? Ensuring co-workers are available and ready to help by putting customers before work tasks.
? Empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible.
? Always being available to deal positively and quickly with issues raised by customers thereby supporting my co-workers when they cannot resolve a need.
? Spending as much of my working time as possible in my area of responsibility, supporting and coaching my co-workers to ensure customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us.
? Leading by example in terms of customer focus, co-operation with other departments, simplicity and giving and taking responsibility to optimise our customers’ experience in my unit.
? I work with my manager and my team to identify the root cause of recurring problems. We then agree and implement improved ways of working and following up to ensure we have been successful in resolving such problems for future customers. Where appropriate I work with my colleagues in other functions to implement changes that will improve our customers’ satisfaction.
I optimise the relationship with our customers in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability.

Knowledge and previous experience :

上班地址：南京市秦淮区明匙路99号

我们相信，家是世界上最重要的地方！
IKEA宜家于1943年由其创始人英格瓦·坎普拉德(Ingvar Kamprad)在瑞典创立。历经半个多世纪的发展，如今它已在全世界拥有375家商店。宜家中国自1998年起，分别于上海、北京、广州、成都、深圳、南京、大连、沈阳、天津、武汉、成都、无锡、宁波、杭州、西安建立了18家商店。宜家一贯以“为大众创造更美好的日常生活，提供种类繁多、美观实用，老百姓买得起的家居用品”为自己的经营理念。

在宜家集团工作，意味着您成为激励人心、轻松有趣、快节奏环境中的一部分。如果你也对家居行业充满热情，赶快加入我们宜家南京商场吧！

IKEA is a home furnishings company with Swedish origins founded in 1943 by Ingvar Kamprad. The vision of the company is to "create a better everyday life for the many people." The business idea is to offer a wide range of well-designed, functional home furnishings at prices so low that as many people as possible will be able to afford them. IKEA has a total of 346 stores worldwide, of which 40 stores are owned and run by franchisees outside the IKEA Group. The IKEA stores welcome a total of 655 million visitors during a year. More information is available on www.ikea.com

Working at the IKEA Group means that you are part of an inspiring, fun and fast-paced environment. Here you can always be yourself. In fact, we actively encourage it!