Eaton’s Marketing Commercial Operations Division is currently seeking a Customer Relationship Manager – Senior Analyst. This is a remote role. Position Overview: The Customer Relationship Management (CRM) Senior Analyst is responsible for the business ownership of the Siebel C360 Customer Relationship Management program for Electrical Sector Americas. As a critical member of the Business Analytics and Sales Excellence Team, this role will be accountable supporting ongoing C360 program management for North American Sales, Latin America, Canada, Crouse-Hinds as well as data migration and clean up efforts needed for transition to the Salesforce Program. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: You will lead onboarding activities for new hires including granting access, setting up user profile, and system training. You will drive continuous improvement efforts such as list of value updates and strategic initiative tracking to ensure C360 system continues to meet the needs of the business You will provide guidance on new user set-ups/existing user modifications to ensure proper alignment for the sales teams. You will indirectly manage the C360 related activities for (2) support resources. Host weekly, daily meetings as necessary to ensure C360 customer support You will oversee C360 inbox support request activity and ensure timely resolution of user requests. You will oversee monthly Rep Reporting activities (creating pipeline reports for all of our 125+ reps, communicating that out to them, soliciting feedback/updates, processing and manually modifying C360 with all updates/inputs received from those reps) You will understand PowerBI Pipeline reporting in order to support the development of improvement ideas through C360 user feedback in partnership with Elixir Program owner. You will partner with IT to investigate quality issues and lead or participate in teams to resolve issues. You will lead Bidman/CPQ to C360 sync efforts (troubleshooting, improvements, etc) You will implement and proactively maintain data quality and cleansing activities and oversee activities including updating contacts, accounts, making merges as necessary. You will provide transition support to the Salesforce platform in the form of data migration, cut over support, training and Q&A as a secondary responsibility. You will support sales process mapping and continuous improvement efforts to drive sales excellence Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Bachelor’s degree from an accredited institution. Minimum 3 years of experience in IT, sales, customer support and/or prior super user of CRM or similar software programs Management (CRM) program administration Sponsorship is not available. Candidates must be legally authorized to work in the U.S. on an ongoing basis without requiring company sponsorship. Preferred qualifications: Strong Knowledge of Business Processes and IT solutions used in Eaton's North American Sales/Marketing and Commercial Operations organization within respective role experience. Process Mapping knowledge. Group meeting facilitation experience. Position Criteria: Strong communication skills Ability to manage ambiguity Must be able to work in a matrixed environment Ability to lead project teams Champion for change Continuous improvement mindset Innovative At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. The expected annual salary range for this role is $87,200 - $119,900 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. #LI-MM Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: North America – US/Puerto Rico Organization: MCO Marketing Commercial Operations Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Remote Does this position offer relocation?: No Travel: Yes, 10 % of the Time