RESPONSIBILITIES

Candidate will be assigned to different roles depending on his/her capabilities as below:

• Build and maintain a strong relationship with internal & external customers/partners such as sales & marketing colleagues, distributors, and KOLs for maximizing the sales productivity and success for deployment and communication programs in disease management
• Maintain and create in-house content for both online and offline platform regularly and build up an online healthcare community to drive customer engagement
• Facilitate the production of marketing and communication collaterals
• Support the daily administration of Sales Teams and operation of Membership Club including customer service hotline, quotation inquiry, trade program and wellness program to ensure quality service is delivered and is fully in compliance with the company’s policy:
  • Handle and prepare replies for customers’ daily hotline enquiry calls in both verbal and written formats
  • Provide timely and high level quality of customer relations service to both external and internal customers
  • Record all customer interactions and maintain customer relations Contacts in web-based CRM platform
  • Analyze sales data and prepare reports for evaluation
  • Provide general clerical and administrative supports including data entry, filing, record keeping and updating files, manage stock inventory

• Support the smooth implementation of Membership Club acquisition, redemption program, engagement program, trade program and marketing activities
• Assist the daily operations of Wellness Centre and program logistics with internal and external customers and partners
• Assist in ad hoc marketing projects required

REQUIREMENTS

• Experience in administration, customer service, marketing or relevant perspectives
• Mature and work independently
• Self-motivated, good interpersonal and communication skills
• Good in written and spoken English, Chinese, Putonghua an added advantage

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.