Customer Service
salary.comShanghaiUpdate time: August 2,2019
Job Description
Graduates with master's degree, average score above 80 (Preferred) or Bachelor degree with at least 2 years relevant working experience.
Customer Consultation Supervisor for US territory
Salary.com is the leading compensation data and analytics company with the best product in the space … and that’s not just us talking. Our fantastic user experience and platform won the highest award in the industry for technical innovation in 2017. We provide the information and tools that help all companies pay fairly to drive employee engagement and organizational success. 100 of our 175 worldwide employees are in the Shanghai office --Shangli Information Technology(Shanghai) Co.,Ltd., where this position resides. You will be surrounded by motivated professionals and an experienced executive team in a bright and modern open floor plan office, built for collaboration and community throughout the workday.
Come in and spend some time with us. We are looking for individuals who want to jump-start their Compensation careers, who have excellent communication skills, and who are well organized and able to multi-task, and who want to crush goals.
Duties
• Answering inbound telephone calls majority from North America customers
• Managing and helping the customer's needs
• Assisting customers participating in our compensation surveys.
• Explaining compensation and benefit terminology to customers.
• Answering customer questions about how to navigate through our online platform.
• Helping the customer understand the invalid data errors and survey result.
• Communicating and understanding customer concerns
• Fostering a good working relationship and rapport with customers
• May provide some outbound support for the special outreach project
• Working in the night shift
Qualifications
• Read and converse well in English
• Excellent communication and listening skills, a pleasant demeanor along with a professional appearance and ability to work well with people.
• Ability to manage high call volume
• Navigates through multiple online systems.
• Working knowledge about Microsoft Excel and others in the MS office suite.
• Work independently as well as with the team
• Work in the night shift
• Previous customer service experience is a plus
Work location: Shanghai China
Work time: night shift Match US day time
Accommodation provided
Customer Consultation Supervisor for US territory
Salary.com is the leading compensation data and analytics company with the best product in the space … and that’s not just us talking. Our fantastic user experience and platform won the highest award in the industry for technical innovation in 2017. We provide the information and tools that help all companies pay fairly to drive employee engagement and organizational success. 100 of our 175 worldwide employees are in the Shanghai office --Shangli Information Technology(Shanghai) Co.,Ltd., where this position resides. You will be surrounded by motivated professionals and an experienced executive team in a bright and modern open floor plan office, built for collaboration and community throughout the workday.
Come in and spend some time with us. We are looking for individuals who want to jump-start their Compensation careers, who have excellent communication skills, and who are well organized and able to multi-task, and who want to crush goals.
Duties
• Answering inbound telephone calls majority from North America customers
• Managing and helping the customer's needs
• Assisting customers participating in our compensation surveys.
• Explaining compensation and benefit terminology to customers.
• Answering customer questions about how to navigate through our online platform.
• Helping the customer understand the invalid data errors and survey result.
• Communicating and understanding customer concerns
• Fostering a good working relationship and rapport with customers
• May provide some outbound support for the special outreach project
• Working in the night shift
Qualifications
• Read and converse well in English
• Excellent communication and listening skills, a pleasant demeanor along with a professional appearance and ability to work well with people.
• Ability to manage high call volume
• Navigates through multiple online systems.
• Working knowledge about Microsoft Excel and others in the MS office suite.
• Work independently as well as with the team
• Work in the night shift
• Previous customer service experience is a plus
Work location: Shanghai China
Work time: night shift Match US day time
Accommodation provided
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