Customer Service
bekaertTaicangUpdate time: May 20,2019
Job Description
太仓市

Bekaert (www.bekaert.com) is a world market and technology leader in steel wire transformation and coating technologies. We pursue to be the preferred supplier for our steel wire products and solutions by continuously delivering superior value to our customers worldwide. Bekaert (Euronext Brussels: BEKB) is a global company with almost 30 000 employees worldwide, headquarters in Belgium and € 5.1 billion in combined revenue.

Purpose of the Job
The job holder will work for collecting order information from sales, and transferring those information to operation team; meanwhile managing all sales documents in the plant, supporting sales to get necessary information from the operation team; and sometimes, facing the enquiry directly from customer, the sample order and project management from technical team, job holder also needs to be the bridge to the operation team.
Your Role
  • Support sales work
  • Collect forecast order information from sales people and manage all related document, transfer the information to operation in time
  • Be the bridge between sales and operation team, act actively to support both teams to achieve the target
  • Be the open window of customers, collect customers' point and feedback to related team member
  • Support project and sample management
  • Support technical manager to manage project information and document
  • For sample ordering process, be the connection between project people and operation people
  • In charge of delivery of samples and related follow up
  • Support customer activity & industrial fair
  • Support activities such as customer visit, conference, and industrial fair
  • Together with sales people and operation people to create necessary reports for management team
  • Support work for other functions
  • Work together with related sales and warehouse to well organize the logistics works
  • Supporting payment check and invoice work
  • Support contract work, together with sales and legal people
  • Other support to operation teams, such as planning…
  • Other jobs arranged by department manger
Your Profile
  • Bachelor or above degree no background requirement; willing to learn new business
  • Engineering/science/English background is a plus
  • Able to use SAP, good SAP skill is a plus
  • 3+ years’ work experiences, good skill on Microsoft office, skills on CAD or 3D software is a plus
  • Good skill of English, both on oral and written; Dutch is a plus
  • Good communication and team work skills; experience on work under high pressure is a plus

You grow, we grow... Better together. Bekaert offers continuous development opportunities.

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