JOB PURPOSE

• Mission:

• Build customer loyalty in his/her assigned customers, keep good relationship with customers
• Daily operation with shipper/local agents closely
• Follow up shipping instruction and SOP from overseas timely

• Objectives:

• Close files within target time period and issue accurate invoice
• Assist for troubleshooting, meet customer’s reasonable requirement
• Built adapted solutions with Branch Manager and Supervisor
• Customer service for both sea and air freight shipment

KEY JOB FUNCTIONS

• To insure the customer and network satisfaction by providing information – feed back – adapted solutions
• To meet the customer’s reasonable need in term of follow-up
• To conduct trouble shooting in collaboration with other BOLLORE departments and colleagues
• Other tasks assigned by manager

MAJOR CHALLENGES

• To conduct trouble shooting and possible trouble in daily work

BASIC SKILL LEVEL REQUIREMENTS

• Good standardization skills for process
• Good identification of the duties to be performed by himself and different colleagues and coordination of these duties
• Reactivity, creativity and pro-activeness towards customer for trouble shooting / solutions

上班地址：中山东路288号新世纪广场A幢802-803

Bolloré Logistics is a global leader in international transport & logistics. Constantly adapting to its customers' changing needs, the company has enriched its expertise to become a tier-one supply chain partner and one of the top 10 transport and logistics companies in the world with the largest integrated logistics network in Africa.

Bolloré Logistics delivers custom-fit solutions with a high added value that draw on an in-depth experience and understanding of different industries, as well as the constant quest for improvement and optimisation that is central to the company's own culture and values.