Customer Service
thyssenkrupp Presta Shanghai Co LtdShanghaiUpdate time: August 11,2019
Job Description
Your responsibilities
1. In charge of customer service function related work, including daily order and shipment work, orders and shipments in sap, related problems solution for customer service function.2. Responsible for customer order fill rate and customer satisfaction rate.3. In charge of good service to distributors. Cross funtion support for internal sales, training and marketing team.4. In charge of 3PL outbound process, including monitor outbound process, sap operation for outbound, handling speical cased during outbound.5. Take care of transportation arrangement for the daily shipment. Coordinate between the warehouse and the transportation company.6. Take care of the billing confirmation monthly for the warehouse and the transportation company, finish with the LT.7. Monitor warehouse and transportation companies' KPI, monthly tracking and improvement action follow.8. EDI message follow everyday, support on testing if needed.9. Support for cost control for outbound process. 10. Master data maintenance for customer 11. Back up as planning specialist and inbound process if needed.12. Support other supply chain related work accordingly.- Bachelor degree or above
- good command of English
- Office, SAP
- Better with experience in auto or related industry
Your profile
Our offer to you
Safety at work and Healthcare
Safety at work & Healthcare: Highest standards in occupational safety and health, comprehensive programs and measures for safety at work and preventive healthcare with comprehensive coverage and flexible options.
Security for the future
Financial security for your individual retirement plan.
Collaboration
Respect, recognition and appreciation of the contribution of everyone. Regular team - and social events.
Continuing development
Training and continuing developement options. Help to grow alongside with us, in personality and profession.
Compensation and benefits
We offer a lot: Fair working conditions and a reasonable, competitive compensation are the foundation for many more attractive benefits.
Diversity
Open, tolerant and constructive work environment with a team consistent of diverse views and backgrounds.
We work together closely and respect each other, for over 200 years now and up till today. If that is just as important to you as it is to us, apply now!
We value diversity and therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.
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