Respond to customer inquiries and provide first contact resolution of customer issues via phone, typed-chat, and email. Deliver timely and accurate responses to customer questions and requests. Take personal ownership of customer requests and maintain accountability for follow-through. Perform account maintenance, data entry, and order processing functions. Provide exceptional customer experience as measured through customer surveys. Provide proactive customer communications via phone, typed-chat, or email when necessary. Display a professional, positive, and enthusiastic demeanor to employees and customers. Maintain security and confidentiality of Blizzard’s internal information and customer / account information. Escalate or refer issues beyond the scope of Tier I training and duties. Demonstrate thorough understanding of departmental policies and procedures. Support Blizzard account, payment and technical related issues. Other duties as assigned.

REQUIREMENT

Excellent written and verbal communications skills in both Chinese and English Team player with a positive attitude Available to work days, nights, and weekends Comfort with using telephony related hardware and software Familiarity with Microsoft Windows and Microsoft Office Excellent attention to detail

DETAIL LOWONGAN

• Umur -
• Min GPA -
• Min. Qualification D3
• Min Experience Staff