Eaton’s Corporative division is currently seeking a Customer Service AP Temporary to join our team. This position is based at our Queretaro office. The Customer Service AP Temporary is responsible for providing outstanding customer service for Accounts Payable processes within strict timeframes. The customer base includes supporting X locations, over 3500 users and over 35,000 suppliers. Must have the ability to troubleshoot procure-to-pay issues and communicate solutions. Some activities related with the position will be: Communicates effectively and promptly with internal customers and all levels of management through phone or e-mail. Provides customer service within contracted service level agreement of 24 hours. Performs entry of customer requests into the customer service tracking system. Performs daily processes to balance system processing. Analyzes problems, determines root causes and recommends solutions. Coordinates problem resolutions between the service providers and the internal customers. Addresses escalated internal customer issues and leads activities to resolve internal customer concerns. Participates in continuous improvements and project work to drive functional excellence. Supports acquisitions, diverstitures, and reorganizations, including roll-outs to non-U.S. locations in Canada, Mexico and Brazil. Develops and documents new processes and improvements. Prepares metric analysis and reporting. Completes special handling requests. Trains internal customers on processes and procedures. Functions well in a team environment. Performs to meet individual and team goals, as well as drives individual development plans Qualifications Required (Basic) Qualifications: Commercial degree or bachelor degree in accounting or fianance preferred. A minimum of 2 years of experience in the area. Two plus years in accounts payable. Proven experience with Microsoft Office Suite. Strong customer service orientation. Preferred Qualifications: Multi lingual (english-spanish) a plus. Shared service experience a plus. Good written and oral communication, organization, solving problems, ability to provide data analysis for process improvements What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Finance/Accounting Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time