Eaton’s Corporate division is currently seeking a Customer Service AP to join our team. This position is based at our Queretaro Office. The Customer Service AP is responsible for providing outstanding customer service for Accounts Payable processes within strict timeframes. The customer base includes supporting X locations, over 3500 users and over 35,000 suppliers. Must have the ability to troubleshoot procure-to-pay issues and communicate solutions. Some activities related with the position will be: Communicates effectively and promptly with internal customers and all levels of management through phone or e-mail. Provides customer service within contracted service level agreement of 24 hours. Performs entry of customer requests into the customer service tracking system. Performs daily processes to balance system processing. Analyzes problems, determines root causes and recommends solutions. Coordinates problem resolutions between the service providers and the internal customers. Addresses escalated internal customer issues and leads activities to resolve internal customer concerns. Participates in continuous improvements and project work to drive functional excellence. Supports acquisitions, divestitures, and reorganizations, including roll-outs to non-U.S. locations in Canada, Mexico and Brazil. Develops and documents new processes and improvements. Prepares metric analysis and reporting. Completes special handling requests. Trains internal customers on processes and procedures. Functions well in a team environment. Performs to meet individual and team goals, as well as drives individual development plans. #LI-DP1 Qualifications Required (Basic) Qualifications: Commercial degree or bachelor’s degree in accounting or finance preferred. A minimum of 2 years of experience in the area. Good written and oral communication Organization Solving problems Ability to provide data analysis for process improvements Preferred Qualifications: Two plus years in accounts payable Proven experience with Microsoft Office Suite Strong customer service orientation Shared service experience a plus Multi lingual (english-spanish) a plus We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Finance/Accounting Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time