How you’ll play your part.

 
As a Customer Service Advisor, you will respond efficiently and professionally to emails and tasks to provide one-step resolutions for customers and internal colleagues whilst ensuring this is complete within the agreed time scales. You will carry out necessary contract administration and perform other ad-hoc tasks whilst prioritising and organising workload. Along with this you will take ownership and work within guidelines to resolve customers and other departments queries on specific contractual matters with responses either electronically, verbally or written when appropriate. 
 
You’ll also:
 

- Pass and maintain relevant accreditation/compliance/knowledge to the desired standard

- Ensure company standard of communication with customers reached on calls, email, live chats, text and correspondence adhering to strict targets 

- Be proactive in the creation and development of new processes, department improvements and new system implementations which enhances the customer experience




 
About you
 
For this role, we are looking for some experience within a contact centre environment, customer services and effective telephone and negotiation skills. You will have excellent communication skills, interpersonal skills and a keen eye for accuracy with attention to detail. Along with this, you will demonstrate the ability to learn and be willing to take ownership of problems within predetermined time frames.
 
What we'll give you
 

- An excellent salary and discretionary bonus structure

- Access to our Employee Car Schemes 

- Access to our pension scheme

- Flexible benefit pot which can be used on a range of benefits i.e. gym membership, cycle to work scheme, life insurance etc.

- Market leading professional and personal development opportunities






 
About us
 
Mercedes-Benz Financial Services and Daimler Insurance Services allow our customers to drive the car of their dreams, keep our commercial Truck and Van businesses moving and support our Retailers. From providing financial solutions for electric vehicles, to ride hailing and car sharing, we are leading the way with investment and innovation that meets the changing needs of vehicle use and ownership.
 
What’s next?
 
Once you click apply, we’ll take you through to the Daimler (our parent company) careers portal. Here, you’ll need to complete a short 10-minute application form, attach your current CV and submit your salary expectations. Simple.
 
Due to UK legislation, we’re obliged to tell you that we can only accept applications from individuals with the right to work in the UK. Sorry.


 
Managing your data
 
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system called Taleo - you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. Contact us at Mercedes-benz-recruitment@daimler.com for further information.