Employer: Our client provides a one-stop travel booking service in 20+ languages through their website and mobile app. With access to more than 1.2 million hotels, over 2 million individual flight routes around the globe and an award-winning Customer Service team, they are one of the world’s leading online travel agencies.


Duties:
•Assist customers with their inquiries and concerns in Japanese via phone, chat, or email;
•Communicate effectively with customers, showing empathy and patience;
•Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
•Advocate the online travel agency culture both internally and externally;
•Assist with ad hoc projects assigned by Team Leads / Supervisors.

Requirements
•Bachelor degree
•Native proficiency in both verbal and written Japanese; fluent in English or Chinese
•Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
•Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
•Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
•Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.