At Mercedes-Benz, our aim is to deliver the best, or nothing.  Our people create a real customer focus, delivering customer delight through our products and services.  Ours is a friendly, collaborative and fast moving business where we work together to deliver great things and thrive in an environment which encourages innovation and supports personal and professional growth.
 
We are currently looking for a Customer Service Advisor to work in our service department at our Temple Fortune site on Finchley Road in London.
 
In this crucial role in our dealership, you will provide admin support to the After Sales Manager and deputise in their absence whilst also ensuring that all customer queries are handled quickly and efficiently. 
 
This is a great opportunity to join a fantastic business.  If you are looking for a progressive opportunity working with amazing people, apply now.
 
Salary for this role is £25,000 + £5,000 discretionary bonus.
 
 
YOUR ROLE
 
Key responsibilities in this critical role include: 
- Receiving and dealing with customers in a professional manner, taking all necessary details including charges, contact numbers and customer complaints
- Controlling of parts orders, accessory orders and all subcontractors on site and off
- Issuing jobs to the workshop staff prioritising where necessary.
- Liaising effectively with customers ensuring customer expectations and satisfaction is maintained in line with company guidelines
- Liaising with workshop and body shop control and progressing work through the system 
- Controlling all computer-based job, purchase and invoice processes, ensuring that company and customer financial interests are protected and that all monies due are collected prior to customer vehicle hand over
 
ABOUT YOU
 
Alongside demonstrable experience within a similar role, other skills and experience required for this role include: 
- A strong customer service background
- Strong IT skills
- Ideally a good knowledge of automotive service processes
- An awareness of cost control and pricing
 
On offer


Aside from an excellent salary and bonus structure which rewards personal and business success, you’ll receive access to discounted Mercedes-Benz lease cars, an excellent pension scheme, life insurance and market leading professional and personal development.


Our process


Once you hit apply, there is a short, 10 minute application form to complete.  Please ensure you attach, current CV when applying alongside an indication of your salary expectations.  The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation.  Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
 
Managing your data
 
We care about your personal data.  The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.  Your application data is held within our secure applicant tracking system called Taleo - you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates.  We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process.  You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them.  We will retain your personal data for a maximum 6 months following the last change in your application status, after which time, your account would be deleted.