• Confirm bookings from allotment and free sale.
• Clear pending bookings which do not have a supplier reference.
• Clear on request bookings.
• Close cancelled bookings.
• Provide alternative accommodation for denied bookings.
• Encourage customers to make bookings via the DOTW online system rather than sending email requests.
• Liaise with Sales and Product to resolve customer issues with maximum efficiency.
• If an issue is ongoing to then liaise directly with hotels and suppliers to close complaint.
• Identify and solve system errors and limitations, report to Supervisor and I.T.
• Retain and convert business via providing an upmost level of customer service.
• Follow up mapping and payments with the accounts department.

• Customer Focus
• Problem solving
• Interpersonal skills
• Communication skill
• Team work
• Planning and organizing skills

• Experience in customer service.
• Experience with an online booking system.
• Experience in the Travel industry.
• Good knowledge of each country specific requirements.
• Fluent Japanese and Good English skills (written and verbal).

职能类别： 客服专员/助理 客服主管

关键字： reservation hotel