Bring your career aspirations to life with AIA!

To provide seamless, customer-focused, timely and professional customer service to all walk-in customers and agents in the Customer Service Centre; ensuring the delivery of excellent and consistent service, and meeting their needs at the satisfactory level or beyond.

• Create good and seamless customer service experience to walk-in customers through effective service delivery with an empathetic mindset.
• Understand customers’ needs and provide complete and accurate information to resolve customers’ queries in a professional and timely manner.
• Process requests and instructions within and/or beyond service standards and stipulated turnaround time while ensuring prompt and efficient follow-up actions to requests with complexity.
• Maintain and improve the Customer Service Centre’s operations by sensing emerging trends and issues, and recommending processes/ initiatives to enhance customer service centre operation.
• Carry out any other reasonable duties as assigned.
• Review appeals and assess interest waiver requests within empowerment limit.
• Alert management of issues and concerns that require escalation for complete resolution
• Record details of customer interactions and transactions, including details of inquiries, comments, complaints and action taken into CRM.
• Provide feedback on the efficiency of customer service process

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.