Customer Service Analyst (Industrial Service Agreements) Position Overview: Siemens Industry, Customer Services Division, Motion Control Segment is currently looking for candidates to engage with current and prospective customers on the industrial service agreement business. Responsibilities include quoting, renewing, documenting, and engaging with customers on usage and promoting the service agreement portfolio. Responsibilities: Maintaining positive customer relationships by handling questions and concerns with speed, accuracy, and professionalism · Providing customers with detailed information on various aspects of their service agreement (entitlements/usage/coverages) Quoting and managing service agreements and service agreement renewals · Managing database of customer service equipment records and developing basic analytics on most common customer equipment Receiving purchase orders and working with customer service to ensure correct order processing Learning in-depth details about our products, services, and customer service processes to engage with customers and support sales teams Improving quality service by recommending improved processes; identifying new product and service applications. Facilitating process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases Required Knowledge/Skills, Education, and Experience: Candidate must have a minimum of 1 year experience in related industry preferred Familiar with data analytics methods and problem solving in manufacturing environments, service agreement environments, or other environments with similar level or high level of complexity Understanding of business models and functional processes related to long term service agreements Qualified Applicants must be legally authorized for employment in the Unites States, and currently reside in the Continental United States to be considered for this role. Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons. #LI-VM1 Organization: Digital Industries Company: Siemens Industry, Inc. Experience Level: Mid-level Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.