Job Title: Customer Service Assistant

Reports to: Retail Operations Manager

Responsibilities

• Act as first contact point, answer enquiries regarding store location, stock availability, price and other general customer service issues.
• Handle customer complaints via customer hotline & written channels in a professional manner.
• Assist the line manager to resolve customer issues with strong problem solving and negotiation skills.
• Cooperate with other teams to ensure timely resolution of customer requests and problems.
• Prepare the regular customer service report for management review.
• Perform administrative functions if needed.
• Participate in ad hoc projects when required.

Requirements

• Degree holder or above in Business Administration, Marketing, Service Operations or related field.
• Minimum 2-year experience in customer service, preferable in hotline or sales call center environment.
• Good interpersonal and communication skills.
• Courteous, patient, independent and with professional telephone manner.
• Proficient in MS Office (MS Word, Excel, PowerPoint) and Chinese Word Processing.

Fluent in written and spoken in Mandarin and English.

上班地址：办公室（淮海中路，环贸广场写字楼）