欢迎境内外及港澳台人士

Job Description

Job title: Customer Service Assistant

Reports to: CRM Supervisor

Location: Shanghai/Shenzhen/Beijing

Date: Nov 2018

Purpose of the position

• Cooperate with CRM to maintain the client data (including CNCA data) accuracy in SAP/PG,
• Make sure the audit related documentation is accurate & complete in the document management system
• Improve the timeliness & accuracy of invoice application, shorten the collection cycle

Key responsibilities & accountabilities

• SAP,PG data maintenance
• CNCA data maintenance
• Invoice application
• Workflow management
• Audit related documentation management
• Issue the certificate to client on time
• Kind of admin jobs such as team reimbursements, CM workload statistics, revenue accuracy, bonus accounting, etc……
• Other jobs assigned by CRM supervisor and Head of CRM

Dimensions/Performance Measures

• Client data including CNCA data accuracy
• PG document completeness
• Lead time of invoice application

Candidate specifications

• College's degree or above
• Min 1 years’ experiences in customer services
• Be good at English
• Good communication & coordination skills
• Team working spirit
• Be familiar with PC
• Be patient, responsible & hard working style
• Certification related background is preferred

上班地址：南京西路388号仙乐斯广场10楼1006室