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Contact Center Planner

In this role, you have the opportunity to

Own the coordination of services to secure the proper operation of medical devices. The Planner is accountable of coordinating all the items required to deliver an on-site servicing: Customer’s availability, Engineer’s agenda, Engineer’s travel plan and spare parts supply chain.

You are responsible for

• Manage the Engineer and Applications agenda to deliver services to Philips customers

• Schedule the programmed services (Preventive Maintenance, Field Change Orders, New Systems Installation and Knowledge Applications) according to the Customer Service Contracts and New Projects

• Coordinate corrective maintenance between Customers and Field Service Engineers, considering the Training Compliance, Travel Time and Supply Chain timeframes

You are part of

The Center of Excellence team located in the Panama City, Panama responsible of the Latam operation.

To succeed in this role, you should have the following skills and experience

• Intermediate English (written and spoken - required)

• Bachelor degree, preferable

• Excel - Intermediate

• Strong communication, problem solving and negotiation skills

• Previous experience in Customer Service, Logistics positions

In return

• We welcome you to a challenging, innovative environment with great opportunities for you to build a rewarding career path

• A career with a world-class brand committed to improving people’s lives through innovation

• Strong leadership and mentorship from a group of professionals

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

Take a look at Our Panama Office To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

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