Job Description

As an entry level customer service associate at Spoonful, your role will be to manage our individual meal plan and corporate orders as well as customer care to ensure a strong relationship is built between the brand and customers. In our fast-growing F&B technology company, the possibility exists to advance to Customer Service Lead and Operations Manager. During the process, you will gain exposure in sales, product development, and marketing. Further development in these areas will be encouraged and nurtured based on your interest and performance.

Working hours

Monday to Friday between 8:00am to 5:00pm
Sat: alternate week 9:00-5:00pm.
Days off include public holidays.

Employee Benefits

• Free Lunch (of course)
• Regular company and team events
• Responsibility from day one in a fast-growing company
• Represent NOSH in various training and external events held by our stakeholders ( i.e. Alibaba, Cyberport, etc)

Skills & Requirements

Graduation Year : 2016 - 2019

Fields of Study :Food & Nutritional Science

Education Level (pursuing / obtained) : Bachelor, Higher Diploma / Associate Degree

Required Level of Work Experience :None

Duties

• Respond to customer quires and maintain existing relationships across different channels (social media, chatbox, emails and hotline)
• Analyze customer cohort data on a monthly basis
• Help increase customer retention, engagement and loyalty through online to oine communications and campaigns
• Aide operations manager in corporate key account management
• Help participate in Events and Event set up
• Work closely with sales, product and marketing team on weekly & monthly events/marketing initiatives
• Work closely with management on any ad hoc tasks.

Application Methods

• Click 立即申請
• Unitd 1914, Honor Industrial Centre 6 Sun Yip Street, Chaiwan
• 23881999