Eaton’s Arecibo PR is currently seeking for a Customer Service Associate to join our team. Función Principal: Associate Representative- Customer Service & Procurement the primary responsibility of the planning area assigned position is to prepare production schedules for each manufacturing department based on the Master Production Schedule (MPS) previously developed by the Master Scheduler (Customer Service Supervisor) in order to ensure customer orders are produced on time to meet customer expectations. Also, should manage and follow up the production schedule attainment as well as customer and manufacturing orders, including order entry, orders promising and order maintenance. When assigned to the role of procurement area should ensure we always have adequate material availability & inventory levels as required by Production Plans. This should be driven by the correct and timely execution to MRP exception messages. Tareas Principales: Planning: Accepts and processes Vista orders, following established business rules. Follow-up the MPS (Master Production Schedule) Supports internal customers expedites requests with sense of urgency and proper responsiveness. Communicate potential disruptions to production plan. Prepare production schedules for each manufacturing department based on the Master Production Schedule (MPS) previously developed by the Master Scheduler (Customer Service Supervisor) in order to ensure customer orders are produced in time to meet customer expectations. Creates and process Manufacturing Orders according to production plan and ensure proper management, fullfilment and closing of all MO’s is performed. Proactively communicates with customers about orders and shipment status (both via email and VISTA system (AWSD)).Perform frequent and timely interaction with operations to verify orders status to ensure and and adherence to production schedule. Reports sales trends and customer order activity to Plant stakeholders as defined by Supply Chain Manager or Customer Service & Planning Manager. Maintain order detractor reports. Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues. Fosters an environment which promotes Eaton’s goals and philosophy. Encourages continuous improvement and builds customer relationships. Coordinate and/or participate in all required department, plant and customer meetings. Adhere to all company policies, procedures, and ethics codes and ensure that they are communicated and followed within each project. Procurement: Monitor and control inventory levels of materials through the proper use of available tools in AS400-MAPICS system (MRP, Inventory Management, etc…) and sistematic reviews to receipts & returns. Timely and proper execution to MRP exception messages (cancel, defer, place new orders, etc ...) to ensure availability of inventory of material requirements and compliance with the inventory reduction plans. Periodical review and maintenance of all the MRP system parameters driving necessary data integrity to ensure adequate and timely materials procurement. (lead times, MOQ, MPQ, etc ...). Monitor, control and manage receipts, shipments and inventory levels of materials belonging to the commodity. Provide direct support to Finance Department during physical inventory process. Support other areas within the organization (commodity management, quality, production, planning, finance, customer service, engineering, etc ...) as required. Adhere to all company policies, procedures, and ethics codes and ensure that they are communicated and followed within each project. Qualifications Educación/Experiencia/Cerfiticaciones o Licencias: Bachelor Degree in Industrial Engineering, Business administration or related discipline. Minimum of 3 years of experience in Customer Service, Scheduling, Supply Chain or Manufacturing Coordination area within manufacturing environment. Competencias/Conocimientos: Prioritizes, considers alternatives, and responds quickly and effectively to unexpected and rapidly changing conditions. Establish networking and interact with key persons/groups at all support departments whose assistance, cooperation, and support may be needed. Manage effectively high pressure situation. Schedule orders as per MPS guidance. Ensure orders are acknowledging accordingly; create a check and balance process. Order with no Vista date pass 3 days or order entry must be resolved. New orders must honor if capacity allows the customer required date. Meeting with production to address issues, expedites and request pending Provide a daily work load plan 5 days out (Daily Agendas) Utilize Clean to Build, MPS attainment, MRP and inventory management tools. Clear understanding of customer order status and/or Purchase order follow up; account for every order from order entry to shipping and/or a PO from receiving to the point of use. Update Consolidated Plan and/or material shortages tools with comments, issues, status for every order/materials. Update the CS and/or material discipline Executive Summary for early morning production meeting (OTP, Overdue, Expedites, material shortages, etc) PC Proficiency including knowledge of Excel, Mapics and Microsoft Outlook. EHS practices, regulations, and procedures experience. Experience supporting internal/external audits including certification renewal. Proactive attitude towards problem solving and resolving issues that may affect plant/employees health, safety, and operations. Availability to work extended hours when required by management Bilingual – English\Spanish with good oral and written communication skills. Legalmente autorizado para trabajar en los Estados Unidos sin el patrocinio de la compañía. / Legally authorized to work in the United States without company sponsorship. Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 412-893-3600 to discuss your specific need. Only accommodation requests will be accepted by this phone number. All other inquiries related to your job search will not be supported by this phone number. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Quality Region: North America – US/Puerto Rico Organization: EPG CPD PCD Power Components Division Job Level: Individual Contributor Schedule: Full-time Does this position offer relocation?: No Travel: No