Key responsibilities:
● Engage with customers and make them happy
● Plan both online and offline plans for customer engagement, such as gifts and online customer service responses
● Execute customer service plans and responses

What you will do:
• Find creative ways to engage and optimize each customer’s experience and present these ideas to management
• Create exciting ways to regularly gather customer feedback of products and draw meaningful conclusions from the results
• Create, design and distribute exciting customer surveys and questionnaires
• Forge, grow and maintain customer relationships
• Gather customer data and feedback through reports, polls, and reviews – analyze and present results in detailed descriptions to management
• Regularly report customer experiences and feedback to management and relevant departments
• Help customers understand and relate to Mercku’s brand image by being a true brand ambassador
• Design, disseminate and maintain engaging email correspondence with customers
• Create, implement and manage customer rebate campaigns, gifts, promotions, letters and other benefits
• Organize exciting events that embody the brand image to engage, strengthen and widen our customer base
• Design and manage customer FAQs
• Be familiar with and utilize the customer service flow chart manual and protocols
• Give informative and consistent answers to customer’s questions across all social media platforms, in emails, during phone calls and through our online and offline stores

Position Requirements
● Experience in customer service or related field
● At least a Bachelor’s Degree; a Masters’ Degree is a bonus
● Native English speaker with excellent communication skills
● Experienced in preparing and presenting reports
● Ability to work well under pressure to meet deadlines and exceed expectations
● Be a true brand ambassador and able to relate this to customers
● A positive and empathetic team player who is always willing to help
● A quick learner who can thrive in a fast-paced and collaborative environment
● Cross-culture appreciation and ability to work in an international team
● Be able to creatively solve problems to ensure the customer is always left happy