Position:

Customer Service Associate

Job Description:

• Act as communication coordinator from the Service Centre towards assigned customers.

• Manage both EDI and manual customer order entry.

• Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.

• Communicate with Demand vs. Supply Analysts and with the customers on a daily basis regarding the supply situation.

• Manage compliance with export rules for controlled products, including preparation of export licences.

• Be accountable for delivery to the customers and resolution of shipping and price discrepancies.

• Communicate with the customers regarding order confirmation, shipping and tracking information.

• Create and send out defined reports to the customers on a regular basis.

• Occasionally participate to meetings with customers as required.

• Receive and process customer forecast into ERP system, managing related communication both internally and externally.

• Analyse, escalate and take appropriate action on forecast quality, demand and changes.

• Create new customer price agreements.

Location:

Shanghai

Time Type:

Full time

Job Category:

Business Support