Customer Service Centre Manager

Agilent is the premier laboratory partner for a better world. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Do you have excellent people management skills and do you have experience with customer service management? Do you like challenges, working with highly skilled colleagues in an international environment? Do you look for an innovative and future oriented company that appreciate motivation & commitment? Do you want opportunities to develop yourself & your career? Then you might be the person we are looking for!

Agilent Technologies is looking for a Customer Service Centre Manager for the recently created Barcelona technical call qualification hub, which provides technical telephone support for our customers across the whole of Europe.

Responsibilities:

• Using your people management and leadership skills, you will be responsible for the management of an inhouse team of multi lingual technically trained engineers.

• Drive uncompromised "customer first attitude" throughout the organisation

• Actively drive the Customer Service centre operation to meet or exceed financial, business performance & customers related objectives

• Manage the infrastructure (network, telephony & tools) to create an efficient work environment for the organisation

• Work with customers & European management teams to identify improvement opportunities

• Ensure successful deployment of the EMEAI initiative in working closely with other teams