PRIMARY FUNCTION: Conduct effectively all customer related processes, including phone calls, orders, enquiries, quotations, complaints etc. Ensure all of the above are handled quickly, effectively and completely. ESSENTIAL FUNCTIONS: Manage customer enquiries and maintain agreed speed of service to complete tasks. Pro-actively handle incoming business to the agreed SLAs Perform all aspects of order handling (new order processing, amendments, Improvements, general queries) Support sales team quotations in a timely manner. Ensure orders are progressed with manufacturing. Advise customers in advance of any delays. Co-ordinate with logistics freight forwarder in the booking, collection, and delivery of customer orders. Plan, co-ordinate and prepare necessary documentation to ensure goods are dispatched in line with customers’ requirements Assist with preparation of reports and Management Information as requested Manage customer complaints effectively and efficiently to resolution. Feedback actions to customer. Adhere to relevant procedures, work instructions and policies Undertake ad hoc tasks as required to aid CSD team and other departments. Actively contribute in meeting departmental goals and objectives. Pro-actively follow up customer enquiries DIMENSION: Key Metrics – daily invoicing & order intake, backlog open order book Qualifications SPECIALIZED KNOWLEDGE: Excellent communication skills, spoken and written Proven experience in a customer service / customer care / Sales role – min 2 years Computer Literacy – Microsoft Office (word/ Excel/ Power Point) Ability to work independently as well as interdependently Knowledge and experience of using MRP systems within a Manufacturing organization ADDITIONAL INFORMATION A positive ‘solution provider’ attitude High levels of motivation Requires high degree of ownership and flexibility with a primary goal to satisfy customer requirements Good communication and team skills High levels of drive, enthusiasm and thoroughly enjoy trouble shooting and resolving day-to-day issues Jobholder would undertake additional tasks not listed above, that could be reasonably assigned within the capability and scope of the position What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA CS CPS Critical Power Solutions Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No