The Opportunity:
As a Customer Service Consultant, you will be providing an exceptional customer service experience for our AIA customers that is targeted to their needs and is an effective and efficient resolution of their enquiry. You will be part of a fun and dedicated team and the team enjoys going above and beyond to help our customers.
Come join our team and work on a Monday to Friday (8am-6pm) roster working 7.5hr shifts.
About the role:
- Receive inbound calls and build effective relationships with customers and Advisors alike.
- Provide clear and concise information and process requests and make good business decisions.
- Identify opportunities for process improvements.
- Retention of business by creating loyalty with our customers by providing outstanding customer experience.
- Handle and resolve queries from our customers.
About you:
- Previous experience working in a Contact centre - preferred
- Proven Customer service and relationship building experience.
- Able to identify sales leads for other areas of the business.
- Comfortable working to SLA’s and KPI’s.
- A positive attitude and a demonstrated empathy to put yourself in the customer's shoes.
- Able to learn new systems and navigate through complex information.
- Interested and or knowledge in Technology, Digital, health and wellbeing.
- Mandarin or Cantonese language skills (a plus)
Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- We invest in training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders
- Access additional leave days to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangements
What’s next?
If you’re passionate about making a difference – then click the ‘Apply Now’ Button
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
Kerry.McCormick@aia.com, Leah-L.Abrams@aia.comYou must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Get email alerts for the latest"Customer Service Consultant jobs in Auckland"