At AIA, our vision is to help people live healthier, longer, better lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The Opportunity at AIA

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We are currently have opportunities for Customer Service Consultants to join our contact centre on a permanent basis.

The purpose of these roles is to provide outstanding customer service experience for our customers that is targeted to their needs and is an effective and efficient resolution of their enquiry.

Hours for this role are 7.5 hour shifts within a Monday to Friday (8am - 6pm) roster.

Key responsibilities:

• Receive inbound calls and build effective relationships with customers and advisors
• Provide clear and concise information and process requests in a timely manner
• Make commercially astute business decisions
• Identify opportunities for process improvements
• Work with your colleagues to help each other out and collaborate during busy times.

About you:

• Contact centre experience (advantageous but not essential)
• Exceptional communication skills
• Ability to identify sales leads for other areas of the business
• Quick to pick up new systems and navigate through complex information
• Think outside the square when finding solutions for customers/advisers
• Proven ability to foster & maintain positive working relationships with key stakeholders.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Healthier, Longer, Better Lives
At AIA, wellbeing is at our core. We understand that healthy employees are happy employees. That’s why we have a culture of care that promotes wellbeing and flexibility, recharge days, flexible work arrangements and an AIA Vitality membership.  
 
We focus on career development, people development and leadership capability, so that you’ll be nurtured and have every opportunity to reach your full potential.
 
We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day.
 
We are an equal opportunity employer that embraces and values diversity and inclusion in our workforce.  We believe that for people to be their best selves at work, they must feel they can be themselves.  We celebrate both our differences and similarities including how we dress, and we trust our employees to dress appropriately and comfortably for their day.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.