At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The Opportunity:

We are looking for someone who thrives in a customer centric environment and enjoys going above and beyond to help customers. We are after people who are interested in health and wellbeing as well as the way we are becoming more digitalised in the market.

As a Customer Service Consultant in our CRT team, you will provide an exceptional customer service experience for our AIA customers that is targeted to their needs and is an effective and efficient resolution of their enquiry.

This is a permanent position and hours for this role are 7.5 hour shifts within a Monday to Friday (8am-6pm) roster.

About the role:

• Receive inbound calls and build effective relationships with customers and Advisors.
• Provide clear and concise information and process requests in a timely manner.
• Make commercially astute business decisions.
• Identify opportunities for process improvements.
• Retention of business by creating loyalty in clients through an outstanding customer experience.
• Taking ownership of all actions required to resolve the customers queries.
• Work with your colleagues to help each other out and collaborate during busy times.

About you:

• Contact centre experience (advantageous but not essential).
• Customer service and relationship building experience.
• Have an interest or skills in Technology and Digital.
• Have an interest or skills in Health and Wellbeing.
• Competent computer skills.
• Ability to identify sales leads for other areas of the business.
• Comfortable working to SLA’s and KPI’s.
• Creative problem solving.
• Empathy and the ability to put yourself in the customer's shoes.
• Quick to pick up new systems and navigate through complex information.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• We invest in training and development to build on your current skills

• Career development through internal mobility opportunities
• Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders
• Access additional leave days to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

What’s next?

If you’re passionate about making a difference – then click the ‘Apply Now’ Button!

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Amber.Roche@aia.com, Karen-K.Marshall@aia.com, Kerry.McCormick@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.