At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The Opportunity:

We are looking for an experienced Customer Service Consultant who has relationship building experience to join our Adviser Relationship Team (ART).

The purpose of this position is to provide an outstanding customer service experience to our Advisers and Insurance Managers that is targeted to their needs and effective and efficient resolution of their query.

You will be working in a culture that forges relationships while helping to add value to our advisers New Zealand wide.

Hours for this role are 7.5 hour shifts within a Monday to Friday 8:30am - 6pm roster.

About the Role:

• Take inbound calls and queries from Advisors.
• Build lasting relationships with Advisers.
• Provide clear and concise information and process requests in a timely manner.
• Make commercially astute business decisions.
• Identify opportunities for process improvements.
• Work with your colleagues to help each other out and collaborate during busy times.

About you:

• Ability to build Adviser loyalty, confidence and rapport.
• Proven customer service and negotiation skills. 
• Contact Centre experience preferred.
• Banking or insurance experience (advantage).
• Excellent interpersonal skills and the ability to thrive under pressure while demonstrating effective and innovative problem-solving skills.
• Quick to pick up new systems and navigate through complex information.
• Think outside the box when finding solutions for our Advisers.
• Contribute to a strong and engaged team culture.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• We invest in training and development to build on your current skills

• Career development through internal mobility opportunities
• Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders
• Access additional leave days to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

What’s next?

If you’re passionate about making a difference – then click the ‘Apply Now’ Button!

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.