We are looking for someone who thrives in a customer centric environment and enjoys going above and beyond to help customers. We are after people who are interested in health and wellbeing as well as the way we are becoming more digitalised in the market.
Join our growing Customer Service Consultant team!
As a Customer Service Consultant, you will provide an exceptional customer service experience for our AIA customers that is targeted to their needs and is an effective and efficient resolution of their enquiry.
This is a Monday to Friday (8am-6pm) roster working 7.5 hours.
About the role:
- Receive inbound calls and build effective relationships with customers and Advisors.
- Provide clear and concise information and process requests in a timely manner.
- Make good commercial business decisions and identify opportunities for process improvements.
- Retention of business by creating loyalty in clients through an outstanding customer experience.
- Taking ownership of all actions required to resolve the customers queries.
- Work with your colleagues to help each other out and collaborate during busy times.
About you:
- Experience working in a call centre environment (preferred).
- Customer service and relationship building experience.
- Have an interest or skills in Technology, Digital, Health and Wellbeing.
- Ability to identify sales leads for other areas of the business.
- Proven ability at problem solving and working with SLA's and KPI's.
- Demonstrates Empathy and the ability to put yourself in the customer's shoes.
- Able to quickly pick up new systems and navigate through complex information.
Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- We invest in training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders
- Access additional leave days to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangements
What’s next?
If you’re passionate about making a difference – then click the ‘Apply Now’ Button.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
Kerry.McCormick@aia.com, Leah-L.Abrams@aia.comYou must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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