Responsible for handling customer inquires via telephone, email, or online platform. This is a 9 month fixed term opportunity.

At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The Opportunity

This is a fixed term 9-month opportunity.

The purpose of this role is to assist AIA in operationally achieving its strategic goals by providing service excellence and a market leading customer experience that directly contributes to company profitability via retaining and growing our customers. The administrative platform of this role is built on customer centric, right first time principles where customer connection and engagement is employed in all interactions.

About you

For this role, you will need the following skills and experience:

• Technical Skills and Knowledge
• Ability to learn quickly and retain complex information
• Effective verbal and written communication skills
• A genuine desire to provide outstanding customer service
• The quality of embracing change and challenging the status quo
• Strong attention to detail
• Proven problem solving skills
• Ability to multitask and prioritise workload

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• We invest in training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders
• Access additional leave days to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

What’s next?

If you’re passionate about making a difference – then click the ‘Apply Now’ Button. Please note :this is a 9 month fixed term role.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Kerry.McCormick@aia.com, Leah-L.Abrams@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.