Eatonilla saamme tärkeät asiat toimimaan. Eatonin toimipiste Espoossa tunnetaan parhaiten kolmivaihe UPS laitteiden osaamiskeskuksena, jonka pitkä historia ylettyy 1960 -luvulle asti. Nykyisin olemme runsaan 280 henkilön organisaatio, jonka tavoitteena on parantaa ihmisten elämää ja ympäristön laatua energianhallintaan liittyvillä teknologioilla ja palveluilla. Espoossa Eatonilla on myös Suomen myynti- ja huolto-organisaatiota, jotka tarjoavat asiakkaillemme sähkönhallintaan liittyviä ratkaisuja ja palveluja. Eaton Suomi on Women in Tech -verkoston jäsen. Suomessa Eatonin toiminta keskittyy sähköratkaisuihin, jotka mahdollistavat sähkön tehokkaan ja turvallisen käytön sekä sähkön varastoinnin ja lisääntyvän uusiutuvan sähkön käytön. Eatonilla panostamme työntekijöidemme kehitykseen ja kasvuun, ja liiketoiminnassa meitä ohjaavat korkeat eettiset vaatimukset sekä ”Doing Business Right” -ajattelu. Eaton is a power management company dedicated to improving people’s lives and the environment with power management solutions and technologies. At Eaton, we make what matters work. Our operations in Finland are based around our 3-phase UPS (Uninterruptible Power Supply) technology. We support our customers’ critical electricity loads and allow the electricity grid to incorporate more renewable energy, paving the way for a greener future. Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people? Job Summary Coordinate customer service and outbound logistics from HPO and FI2 (spare parts) for Eaton sales offices EMEA, APAC and Americas. Monitors changes in export trade rules and updates instructions and ensures correct deployment. Act as a specialist in international trade laws and regulations related to export duties. Consultant both locally and sales offices in EMEA, APAC and Americas in outbound logistics. Job Responsibilities Is responsible for the customer service process: inquiries, orders from standard products to most complicated and non-standard projects, organizing transportation, shipping and invoicing. Monitors changes in export trade rules and updates instructions and ensures correct deployment Ensures correct documentation in EU and export in accordance with laws and regulations. Participates in Customer Service process improvement activities Communicates daily with internal and external customers and stakeholders such as transportation companies, forwarders, Chamber of Commerce Finland, Customs in Finland and other countries in EMEA, APAC and Americas. Provides support, guidance and acts as expert in outbound logistics to the customer service team, other departments at HPO and sales offices in EMEA, APAC and Americas Qualifications Qualifications Education level required: A Bachelor’s or Master’s degree in international business/logistics or equivalent. Fluent in Finnish in both verbal and written form Years and area of experience required: Some years of customer service experience in logistics. Technical knowledge: ERP (SAP), Office 365. Soft skills: Problem solving skills, customer service oriented, ability to manage multiple tasks, working with tight deadlines, fluent in verbal and written Finnish and English For more information feel free to contact Amer Cizmic, Customer Service team Manager, by e-mail: amercizmic@eaton.com or by phone: +358 44 333 7666 Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E We want to hear about you! Please send in your application in Finnish and your CV by September 25th 2022 via eatonjobs.com (and there choose the location Finland). About Eaton: Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2021 revenues were $20.2 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. For more information, visit www.eaton.com. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA CS OPS Ops Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No